Computer Perfect New Rochelle reviews

1638029991

mayank patel

google

Hello Mr. Mike Patel, your comments are widely inaccurate, and you may have mistaken us for your credit card processor or someone else? To state facts, our business relationship was terminated on Feb 15, 2021, and your google review was posted nine months later. It is clear that this is an issue between you and another company. Computer Perfect hasn't charged you any fee since your termination, furthermore, we've reviewed our service logs and e-mails showing you've never requested a refund from our company, nor should you have, because your issue is not with us. Our team has enjoyed working with your team, and we were surprised at your unjust accusations. No one from our company has "stolen" anything from you, It is slanderous to accuse us of this. As for our service, the previous owner of your business appeared in a customer testimonial video (https://youtu.be/YOl4mOHYZIo?list=PL27JW6ObK_LYbzWBbozvmDmFZMvUBcmy6) showing his appreciation for our system. We wish you the best as you try to resolve your issues. Feel free to call us anytime and discuss this further with our company president.

1639596908

1

Worst POS ever. Always had problems with connections all the time. Would go down at the busiest time. Bunch of crooks who lie and steal your money. They always claim they have best customer service I disagree completely. The credit card processers they deal with still haven't refunded my money. Bunch of cons. Avoid it all all cost!!!!!!

1579069112

Amyn Premani

google

Thank you for your feedback. We do endeavor to keep all employees in the retail arena happy and are disappointed that you are not. Since you didn't state the name of the store, my team is not able to provide any facts on your case and working with hearsay is not to anyone's advantage. To be fair, we do come across users that occasionally have unstable/problematic internet connections. In those instances, you can switch to Lightning Emergency Mode temporarily, which is an offline mode designed for just such situations. We wish you all the best. Cheer up, life is grand.

1586439870

1

Very bad software. Connectivity problems all the time. They brag about humans picking the phone and not automated machines well In this case machine should pick up phone because at least it has some answer to the problems. 24 hours open ? 5 pm office closes and after 5 pm some guy picks up the phone (personal phone I guess) who will give excuses and will blame somebody else. Avoid it.

1548173331

Tc1

google

We are particularly pleased to learn that you have had an excellent experience with our team. We take great pride in ensuring that calls are answered by the second ring with zero hold times to attend to our customers needs. A big thank you to you and your staff.

1586439823

5

Awesome Company! Awesome POS System! Best of all they have real humans pick up the phone in 2 rings!!

1548725003

Brian Marver

google

Thank you for your feedback which is truly appreciated. We are particularly pleased to learn that you have been using our system since 2012 and consider it a key tool to your success. This reassures us that Lightning Online POS and Lightning Corporate Office are adding real value to your enterprise and helping retailers control their business processes efficiently

1586439754

5

My company has used Lightning since 2012 when we transitioned from a non-cloud system. It has been a key tool supporting my company's success as we've scaled to over 75 locations from about 20. The Lightning Corporate Office has been extremely helpful, delivering system-wide real time information and reporting of all our stores at our fingertips. I appreciate Tom and his team going the extra mile over the years to accommodate our many unusual and custom reporting requests. As someone who has used a handful of POS systems over the years I can confidently say Lightning has been the best partner I've encountered in that department! Brian

1529148485

Lisa Harris

google

2